The Spare Parts & Repair Team Leader supervises two groups: Repair Specialists (technical profiles) and Repair Admins (administrative/back-office profiles) to ensure rapid, qualitative, and profitable management of repairs
Job Summary
The Spare Parts & Repair Team Leader supervises two groups: Repair Specialists (technical profiles) and Repair Admins (administrative/back-office profiles) to ensure rapid, qualitative, and profitable management of repairs.
Responsibilities include leading and coaching a team of 8, managing operational aspects of repair quotes, handling periodic reports, creating and controlling Service Orders, and piloting projects for continuous improvement.
KONE offers a stable, human environment, a strategic role at the interface of technical, administrative, and commercial functions, and opportunities for development in a hybrid and innovative work setting.
Matching Summary
The Spare Parts & Repair Team Leader supervises two groups: Repair Specialists (technical profiles) and Repair Admins (administrative/back-office profiles) to ensure rapid, qualitative, and profitable management of repairs.
Skills & Requirements
Must-have
Supervise Repair Specialists and Admins
Manage repair process from request to billing
Analyze technical repair requests
Control and create Service Orders
Implement AI solutions for reports
Manage remote and multi-site teams
Nice-to-have
Business orientation and client focus
Adaptability to evolving environments
Collaborative and innovative culture
Key Requirements
Experience in managing mixed teams
Proficiency in SAP, Salesforce, ERP tools, and AI solutions