Customer Service Representative I

Marmon

Westlake, OH, United States
Inbound call management
Debt recovery responsibilities
Crm documentation skills
The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities

Job Summary

  • The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.
  • This role operates in a fast-paced call center setting with a high volume of inbound calls and requires working Monday through Friday with possible overtime, weekend, and holiday shifts.
  • Marmon is committed to making a positive impact on the world and fostering a culture where everyone is empowered to be their best.

Matching Summary

The Customer Service Representative serves as the first point of contact for customers with overdue accounts, blending customer service excellence with debt recovery responsibilities.

Skills & Requirements

Must-have

  • Inbound call management
  • Debt recovery responsibilities
  • CRM documentation skills
  • Payment arrangement negotiation
  • Microsoft Office proficiency
  • High volume call center environment
  • Compliance with FTCPA regulations

Nice-to-have

  • Empathy in customer interactions
  • Team collaboration
  • Multi-tasking in fast-paced environment
  • Effective communication skills
  • Detail oriented
  • Performance-driven mindset

Key Requirements

  • High school diploma or equivalent
  • One year collection experience
  • One year call center experience
  • Knowledge of billing and collections procedures
  • Pass inbound skills assessment test

Work Rights

Not specified

Tailored Resume

Cover Letter