Behavox is seeking a Customer Success Manager in Tokyo to enhance customer engagement and retention while driving revenue growth through upselling to major financial institutions. The ideal candidate will possess strong business acumen and relationship management skills, particularly with enterprise clients
Job Summary
The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers.
In this role, you’ll be responsible for the end-to-end coordination and execution of functional deliverables during the delivery stage, priming your customer for long-term success.
We offer a truly global mission with a passionate community in locations all over the world, huge impact and learning potential, and highly competitive compensation.
Matching Summary
Match Score: 85
Behavox is seeking a Customer Success Manager in Tokyo to enhance customer engagement and retention while driving revenue growth through upselling to major financial institutions. The ideal candidate will possess strong business acumen and relationship management skills, particularly with enterprise clients.
Skills & Requirements
Must-have
Facilitate continuous value generation
Ensure zero churn by facilitating high ROI
Expand book of business through upsells
Leverage strong business acumen
Craft customer KPIs and deliver value
End-to-end coordination and execution of deliverables
Measure program success and guide best practices
Engage executive stakeholders and penetrate accounts
Manage relationships with financial services companies
Drive customer accountability
Work with enterprise high touch clients
Identify revenue opportunities and devise account plans
Negotiate expansion opportunities
Clear and concise communication with executives
Nice-to-have
Fearless innovators
Insatiable appetite for building
Connection to mission, marketplace, and technologies
Key Requirements
BoB of < 10 clients valued higher than $250k
Experience managing relationships with financial services companies
Experience leading change management efforts
Experience driving customer accountability
Experience working with Enterprise, high touch, clients