Service Owner - Customer Journey Expert Order Management @ing Hubs Romania
23
Bucharest, Romania
Service owner experience
Payment services knowledge
Budget management skills
The Service Owner role is responsible for managing tactical and operational aspects of Payment & Settlement Services including budget, incidents, and compliance
Job Summary
The Service Owner role is responsible for managing tactical and operational aspects of Payment & Settlement Services including budget, incidents, and compliance.
You will act as the central connector between Product Area Leads, Country representatives, and various Head Office teams like Risk, Compliance, and Legal.
The position requires a collaborative professional who challenges the status quo and delivers customer-centric services with a focus on continuous improvement.
Matching Summary
The Service Owner role is responsible for managing tactical and operational aspects of Payment & Settlement Services including budget, incidents, and compliance.
Skills & Requirements
Must-have
Service owner experience
Payment services knowledge
Budget management skills
Incident management capability
Stakeholder alignment expertise
Nice-to-have
Near/offshore team collaboration
Creative problem solving
Customer-centric mindset
Curious and eager to learn
Hands-on mentality
Key Requirements
Bachelor or Master's degree
Proven track record in product and service management