You will be responsible for the independent management of IT services, primarily in the HXM area, acting as the main point of contact for customers
Job Summary
You will be responsible for the independent management of IT services, primarily in the HXM area, acting as the main point of contact for customers.
You will take responsibility for commercial service controlling and contribute to the development of strategies for optimizing service delivery and results.
GISA offers flexible working hours, mobile work, and further training opportunities to support a harmonious work-life balance.
Matching Summary
You will be responsible for the independent management of IT services, primarily in the HXM area, acting as the main point of contact for customers.
Skills & Requirements
Must-have
SAP HXM service management
ITSM processes and ITIL
customer-centric IT service delivery
Nice-to-have
strategic thinking and process understanding
team spirit and initiative
harmonious work-life balance
Key Requirements
Degree in Business Administration, Organizational Development & Change Management, HR Management, Process Management, or (IT) Project Management, or equivalent experience
Professional experience in SAP HXM and HR/IT processes
Experience with ITSM processes, ITIL, and the service/customer lifecycle