Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (atlanta); base: $90,...
**
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml product experience
** Workday is seeking a Specialized Customer Success Manager for Talent AI, a fully remote position focused on enhancing customer engagement and success in AI-driven talent acquisition. The ideal candidate should have experience in customer-facing roles within SaaS environments and a strong background in talent acquisition and AI. **

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within a specialized team.
  • The position requires collaborating with the Workday account team to influence retention, advocacy, and expansion through strategic success plans.
  • Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in the office or with customers.

Matching Summary

Match Score: 75

** Workday is seeking a Specialized Customer Success Manager for Talent AI, a fully remote position focused on enhancing customer engagement and success in AI-driven talent acquisition. The ideal candidate should have experience in customer-facing roles within SaaS environments and a strong background in talent acquisition and AI. **

Salary

Base: $95,000 - $142,600 USD (Atlanta); Base: $90,300 - $160,400 USD (Additional US locations); Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission; Annual refresh stock grants included

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ years AI/ML product experience
  • Strategic customer engagement management
  • Data-driven health and adoption metrics

Nice-to-have

  • Executive level stakeholder relationship building
  • Experience in incubating environments
  • Strong verbal and written communication skills
  • Ability to translate complex AI concepts
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Ability to travel up to 15%
  • Experience in complex software or SaaS environment

Work Rights

Not specified

Tailored Resume

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