Customer Success Manager

Podium

Guatemala City, Guatemala
Base: q10,000 monthly; bonus/equity: not specified...
On-site
Manage 100+ podium clients
Own customer renewals
Identify upsell opportunities
Podium is seeking a Customer Success Manager to oversee the health, retention, and growth of a portfolio of small business clients in Guatemala City. The role emphasizes proactive customer engagement, driving product adoption, and identifying revenue opportunities

Job Summary

  • Own the health, retention, and growth of a portfolio of small business customers, proactively driving product adoption and identifying revenue expansion opportunities.
  • This is a high-volume, revenue-impacting role where you are directly responsible for renewals, churn mitigation, and account growth.
  • Competitive salary starting at Q10,000 monthly, with law benefits, health and life insurance, free parking, and provided equipment.

Matching Summary

Match Score: 85

Podium is seeking a Customer Success Manager to oversee the health, retention, and growth of a portfolio of small business clients in Guatemala City. The role emphasizes proactive customer engagement, driving product adoption, and identifying revenue opportunities.

Salary

Base: Q10,000 monthly; Bonus/Equity: Not specified; Benefits: Law Benefit, Health and Life Insurance, free parking, Equipment is provided, 13 days of paid holidays

Skills & Requirements

Must-have

  • Manage 100+ Podium Clients
  • Own customer renewals
  • Identify upsell opportunities
  • Monitor customer health and usage
  • Educate on best practices
  • Collaborate cross-functionally
  • Maintain accurate CRM documentation

Nice-to-have

  • Strong commercial mindset
  • High adaptability
  • Fast-paced environments
  • Performance-driven environments

Key Requirements

  • 3-5 years of experience in Customer Success or similar
  • Excellent written and spoken English
  • Strong communication skills
  • Analytical mindset
  • Ability to work onsite in Guatemala City
  • Great job stability required

Work Rights

Not specified

Tailored Resume

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