L1 Associate Systems Analyst, Saas Operations, Srassc

State Street UK

Melbourne, Australia
Client-facing technical support
Troubleshoot and resolve client issues
Deliver exemplary customer service
The L1 Systems Analyst is a client-facing, business and technical position responsible for all aspects of customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations

Job Summary

  • The L1 Systems Analyst is a client-facing, business and technical position responsible for all aspects of customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations.
  • Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
  • Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

Matching Summary

The L1 Systems Analyst is a client-facing, business and technical position responsible for all aspects of customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations.

Skills & Requirements

Must-have

  • Client-facing technical support
  • Troubleshoot and resolve client issues
  • Deliver exemplary customer service
  • Maintain accurate tracking systems
  • Work effectively with internal departments and external vendors

Nice-to-have

  • Customer focused mindset
  • Mission critical environment experience
  • Practical, hands-on, can-do approach
  • Self-motivated and team player

Key Requirements

  • 2-5 years of relevant experience
  • BA/BS degree in technical or analytical discipline
  • Periodic off-hours support required

Work Rights

Not specified

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