Service Advisor

Suburban Buick GMC of Troy

Troy, MI, United States
**
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Writing repair orders
** Suburban Buick GMC of Troy is seeking a Service Advisor to enhance customer satisfaction by facilitating automotive services and repairs. The ideal candidate will have prior experience in customer service and automotive knowledge, and the role offers competitive compensation along with a comprehensive benefits package. **

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • We offer best in class industry benefits including competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

** Suburban Buick GMC of Troy is seeking a Service Advisor to enhance customer satisfaction by facilitating automotive services and repairs. The ideal candidate will have prior experience in customer service and automotive knowledge, and the role offers competitive compensation along with a comprehensive benefits package. **

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Writing repair orders
  • Maintaining customer records
  • Communicating with customers and technicians

Nice-to-have

  • Earning customers for life
  • Team player focused on customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior automotive technician experience a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record
  • Valid driver's license

Work Rights

Not specified

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