Call Center Quality Assurance Specialist

Adroit Advanced Technologies, Inc.

Houston, United States
Monitoring and evaluating staff members
Conduct agent monitoring activities
Provide live in the moment coaching
The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards

Job Summary

  • The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.
  • The company is dedicated to providing safe, compassionate, and inclusive environments that empower communities with mobility solutions.
  • Responsibilities include conducting agent monitoring activities while providing live in-the-moment coaching for quality assurance purposes.

Matching Summary

The role involves monitoring and evaluating staff members on the quality and process of work performed against established standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff members
  • conduct agent monitoring activities
  • provide live in the moment coaching
  • analyze data for trends and issues
  • develop and update procedures

Nice-to-have

  • assist with training new agents
  • compassionate and inspired team culture
  • proficient on policies and procedures
  • create customized mobility solutions
  • support diverse customer needs

Key Requirements

  • Proficiency in policies and procedures
  • Experience in agent monitoring and evaluation
  • Ability to analyze operational data trends

Work Rights

Not specified

Tailored Resume

Cover Letter