Process Management Specialist

ING

Madrid, Spain
Not specified; flexible remuneration model availab...
Fully remote
Strong understanding of payment systems
Knowledge of psd2 and iso 20022 regulations
Experience with process optimization in payments
The role focuses on ensuring operational excellence in payment-related processes while collaborating with technical and business teams

Job Summary

  • The role focuses on ensuring operational excellence in payment-related processes while collaborating with technical and business teams.
  • Candidates are expected to drive continuous improvement by identifying pain points and proposing solutions based on KPIs and customer feedback.
  • ING offers a flexible work model, comprehensive health insurance, and on-site wellness services including physiotherapy and gym access.

Matching Summary

The role focuses on ensuring operational excellence in payment-related processes while collaborating with technical and business teams.

Salary

Not specified; Flexible remuneration model available; Tax-advantaged benefits included

Skills & Requirements

Must-have

  • Strong understanding of payment systems
  • Knowledge of PSD2 and ISO 20022 regulations
  • Experience with process optimization in payments
  • Ability to define functional requirements
  • Proactive team player for Agile initiatives

Nice-to-have

  • Passion for customer-centric payment experiences
  • Familiarity with emerging payment technologies
  • Commitment to diversity and inclusion culture
  • Experience in transformation projects

Key Requirements

  • Understanding of local and international payment regulations
  • Experience monitoring payment processes using performance indicators
  • Ability to support resolution of complex payment incidents

Work Rights

Not specified

Tailored Resume

Cover Letter