Professional Service Back Office Agent

miele.es

Base: $50,000 to $60,000 annually; bonus/equity: +...
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Technical support for customers
Scheduling service calls
Processing part orders
** Miele is seeking a Professional Service Back Office Agent to provide technical support for service calls, oversee scheduling, and assist field technicians and customers. The ideal candidate will possess relevant technical experience and strong customer service skills, with a focus on maintaining high standards in service quality. **

Job Summary

  • Provide technical support to customers, field service technicians, and independent service providers while they are performing service.
  • Responsible for all service-related activities including overseeing service call processes, scheduling, documenting closures, confirming site preparation, and processing part orders.
  • Comprehensive benefits package includes health, dental, vision insurance, 401k with company match, PTO, holidays, and a generous employee purchase program.

Matching Summary

Match Score: 75

** Miele is seeking a Professional Service Back Office Agent to provide technical support for service calls, oversee scheduling, and assist field technicians and customers. The ideal candidate will possess relevant technical experience and strong customer service skills, with a focus on maintaining high standards in service quality. **

Salary

Base: $50,000 to $60,000 annually; Bonus/Equity: plus bonus; Benefits: Comprehensive health, dental and vision insurance, 401k with company match, PTO + holidays, Discounted gym membership, Generous Employee Purchase Program

Skills & Requirements

Must-have

  • Technical support for customers
  • Scheduling service calls
  • Processing part orders
  • SAP computer systems
  • Customer service and communication

Nice-to-have

  • Self-motivated and customer-oriented
  • Manage difficult customer situations
  • Continuous improvement mindset

Key Requirements

  • 2 years of service call planning experience
  • 2 years of call center experience
  • High school diploma or GED
  • Prior technical experience
  • SAP experience preferred

Work Rights

Not specified

Tailored Resume

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