Customer Service - Am

OCBC

Customer inquiries via phone
Resolve customer issues
Provide product information
As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction

Job Summary

  • As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.
  • Respond to customer inquiries via phone, email, or in-person, resolving issues efficiently and effectively.
  • We offer a competitive base salary, a suite of holistic, flexible benefits, community initiatives, and industry-leading learning and professional development opportunities.

Matching Summary

As a Customer Service Officer at OCBC, you'll have the opportunity to make a real difference in people's lives, building trust and loyalty with every interaction.

Skills & Requirements

Must-have

  • customer inquiries via phone
  • resolve customer issues
  • provide product information
  • customer-centric approach

Nice-to-have

  • proactive
  • empathetic
  • solution-focused
  • upsell and cross-sell opportunities

Key Requirements

  • degree or diploma
  • relevant customer service experience
  • excellent communication and interpersonal skills
  • strong problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter