The role serves as a trusted C-Suite advisor to drive retention and value delivery for strategic ServiceNow customers
Job Summary
The role serves as a trusted C-Suite advisor to drive retention and value delivery for strategic ServiceNow customers.
Principal Customer Success Executives lead high-complexity transformations by aligning customer business strategies with ServiceNow platform capabilities.
Candidates must demonstrate the ability to independently leverage AI to optimize workflows and guide responsible adoption across organizations.
Matching Summary
The role serves as a trusted C-Suite advisor to drive retention and value delivery for strategic ServiceNow customers.
Skills & Requirements
Must-have
15+ years client-facing experience
Senior IT and business leader collaboration
ServiceNow platform expertise
AI integration in workflows
Executive stakeholder management
IT strategy and governance
Nice-to-have
Bilingual English-French capability
PMP certification preferred
Thought leadership in emerging trends
Mentoring internal teams
Cross-functional team leadership
Key Requirements
Minimum 15 years in account management or consulting
Canadian citizenship or permanent residence required
Ability to obtain Canadian government security clearance
Project management experience (PMP preferred)
Experience in IT Strategy, Operations, or Governance
Work Rights
Must have Canadian citizenship or permanent residence