Base: not specified; bonus/equity: commission plan...
Remote
Customer success management experience
Managing $2m plus arr portfolio
Experience with multinational organizations
Unily is an AI-native employee experience platform recognized as a leader by Gartner, Forrester, and IDC with strong customer validation and industry awards
Job Summary
Unily is an AI-native employee experience platform recognized as a leader by Gartner, Forrester, and IDC with strong customer validation and industry awards.
The Senior Customer Success Manager will act as a trusted advisor, partnering with clients to drive adoption, measure success, and ensure renewal while advocating for customer needs internally.
Unily offers a collaborative team culture, flexible hybrid work arrangements, modern office spaces, comprehensive benefits including medical coverage and 401(k) match, and a commitment to sustainability and community involvement.
Matching Summary
Unily is an AI-native employee experience platform recognized as a leader by Gartner, Forrester, and IDC with strong customer validation and industry awards.
Salary
Base: Not specified; Bonus/Equity: Commission plan; Benefits: Medical, dental, vision coverage; 23 vacation days; 401(k) 5% match
Skills & Requirements
Must-have
Customer Success Management experience
Managing $2M plus ARR portfolio
Experience with multinational organizations
SaaS environment experience
Use of customer success tools
Relationship management skills
Commercial acumen
Nice-to-have
German language skills
Proactive and motivated attitude
Ability to work independently and in teams
Solution driven
Excellent attention to detail
Experience with digital workplace platforms
Ability to multi-task and prioritize
Key Requirements
7+ years in Customer Success or Account Management