Customer Success Manager

Myworkdaycenter

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Saas solution support
Crm usage such as salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.
  • Workday fosters a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with tools to grow, skills to develop, and long-term support.
  • The role offers a flexible work approach combining in-person and remote work, enabling employees to create schedules that cater to business, team, and personal needs.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, identifying growth opportunities, and managing renewals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits available

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS solution support
  • CRM usage such as Salesforce
  • Customer adoption and retention
  • Renewals and contract negotiation
  • Account management and strategic planning

Nice-to-have

  • Executive presence and communication
  • Change management practices
  • Collaboration across corporate functions
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Flexible work schedule

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool experience
  • Bachelor’s degree or equivalent experience
  • Proven account management and strategic planning
  • Experience collaborating with executive-level customers

Work Rights

Not specified

Tailored Resume

Cover Letter