The Admissions Coordinator position at Mercy Health in East Melbourne involves guiding prospective residents through the admissions process in aged care, focusing on customer service and relationship management. The ideal candidate should be compassionate, resilient, and committed to providing exceptional patient-centered care
Job Summary
This hands-on role involves guiding customers through the entire admissions process while maintaining healthy occupancy levels.
The team values security and stability while offering opportunities to build on past achievements and gain unique experience.
Candidates must be committed to delivering exceptional patient-centred care and managing the complete admissions journey from enquiry to admission.
Matching Summary
Match Score: 85
The Admissions Coordinator position at Mercy Health in East Melbourne involves guiding prospective residents through the admissions process in aged care, focusing on customer service and relationship management. The ideal candidate should be compassionate, resilient, and committed to providing exceptional patient-centered care.
Skills & Requirements
Must-have
Guide customers through admissions process
Manage CRM system compliance
Conduct facility tours and site inspections
Coordinate room turnover with maintenance
Process resident agreements and paperwork
Nice-to-have
Resilient and compassionate attitude
Strong relationship building skills
Passion for making a difference in aged care
Commitment to patient-centred care
Key Requirements
NDIS clearance or in process of obtaining
Evidence of NDIS clearance required
Compliance with internal systems like eCase and MAC