Tier 2 Support Lead

RTX (Raytheon Technologies)

Warminster, United Kingdom
Hybrid
Proven experience in tier 2 support
Strong knowledge of itil4 practices
Experience supporting cloud-based environments
You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army

Job Summary

  • You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.
  • This position requires a customer first mindset, strong stakeholder engagement skills, and the ability to work in a multidisciplinary engineering team.
  • You will join at a unique time, where you can join in shaping this team and be rewarded with ongoing development opportunities.

Matching Summary

You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.

Skills & Requirements

Must-have

  • Proven experience in Tier 2 support
  • Strong knowledge of ITIL4 practices
  • Experience supporting cloud-based environments

Nice-to-have

  • Understanding of DevOps environments
  • Experience with application containerisation
  • Strong stakeholder communication skills

Key Requirements

  • ITIL certification
  • Eligible for UK Security Clearance (SC)
  • Experience with ServiceDesk Plus or similar tools

Work Rights

Not specified

Tailored Resume

Cover Letter