Your primary mission is to ensure clients' packaged application technologies such as ErP and Middleware are always in top shape through proactive monitoring and incident resolution
Job Summary
Your primary mission is to ensure clients' packaged application technologies such as ErP and Middleware are always in top shape through proactive monitoring and incident resolution.
You will play an essential part in the change management process by executing changes carefully and ensuring all changes are properly documented and approved.
NTT DATA is a global leader serving 75% of the Fortune Global 100, offering opportunities to work with automation teams and contribute to continuous improvement initiatives.
Matching Summary
Your primary mission is to ensure clients' packaged application technologies such as ErP and Middleware are always in top shape through proactive monitoring and incident resolution.
Skills & Requirements
Must-have
Hands-on experience managing ErP platforms
Experience with Middleware technologies
Knowledge of ServiceNow ticketing tools
Ability to handle second-line support
Execute change management duties
Nice-to-have
Effective communication across cultures
Active listening skills for client needs
Capacity to maintain positive outlook under pressure
Experience coaching Service desk L1 teams
Ability to produce trend analysis reports
Key Requirements
Bachelor's degree in information technology or computing