Patient And Family Relations Coordinator

optometry.osu.edu

Columbus, OH, USA
Customer service skills and training
Conflict resolution and problem solving
Interpersonal and verbal communication skills
The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families

Job Summary

  • The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.
  • This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.
  • The Patient Representative utilizes interpersonal, diplomacy, and conflict management skills, and service recovery approaches to respond to family and visitor concerns.

Matching Summary

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients and families.

Skills & Requirements

Must-have

  • Customer service skills and training
  • Conflict resolution and problem solving
  • Interpersonal and verbal communication skills
  • Collaboration with healthcare staff
  • Documentation of patient and family interactions

Nice-to-have

  • Empathetic verbal communication
  • Service recovery approaches
  • Program planning skills
  • Diplomacy and interpersonal skills
  • Proactive customer service interventions

Key Requirements

  • 1 year clinical or critical care experience
  • Evidence of customer service skills/training
  • Highly refined interpersonal skills
  • Conflict resolution skills
  • Program planning experience

Work Rights

Not specified

Tailored Resume

Cover Letter