Manager, Contact Center

University of Miami

Miami, FL, USA
Fully remote
Process improvement and productivity enhancements
Strong critical thinking and problem-solving skills
Experience managing contact center staff
The University of Miami is seeking a fully remote Manager for its UHealth Connect Contact Center. This position involves overseeing a team of supervisors and agents to enhance patient satisfaction and improve operational efficiency within the healthcare system

Job Summary

  • The Manager will support optimal functioning of systems and processes to enhance patient satisfaction.
  • This role involves overseeing a team of contact center supervisors and their agents.
  • The University of Miami offers competitive salaries and a comprehensive benefits package.

Matching Summary

Match Score: 85

The University of Miami is seeking a fully remote Manager for its UHealth Connect Contact Center. This position involves overseeing a team of supervisors and agents to enhance patient satisfaction and improve operational efficiency within the healthcare system.

Skills & Requirements

Must-have

  • Process improvement and productivity enhancements
  • Strong critical thinking and problem-solving skills
  • Experience managing contact center staff

Nice-to-have

  • Ability to motivate and inspire team members
  • Commitment to patient-centered care
  • Effective communication with stakeholders

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Minimum 4 years of relevant experience required

Work Rights

Not specified

Tailored Resume

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