Technical Support Specialist

Abbott

Remote, United States of America
Base: $22.50 – $45.00ph; bonus/equity: not specifi...
Fully remote
Troubleshooting poc product problems
Customer phone call handling
Diagnosing probable cause
Provide support to customers and field personnel acting as the primary contact for trouble shooting and resolving POC product problems

Job Summary

  • Provide support to customers and field personnel acting as the primary contact for trouble shooting and resolving POC product problems.
  • Responsible for implementing and maintaining the effectiveness of the quality system.
  • Abbott offers career development with an international company, medical coverage, an excellent retirement savings plan, and tuition reimbursement.

Matching Summary

Provide support to customers and field personnel acting as the primary contact for trouble shooting and resolving POC product problems.

Salary

Base: $22.50 – $45.00/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement

Skills & Requirements

Must-have

  • troubleshooting POC product problems
  • customer phone call handling
  • diagnosing probable cause
  • documenting product complaints

Nice-to-have

  • customer driven design input
  • integrating corporate strategies
  • creative problem solving

Key Requirements

  • High School Diploma required
  • 2 years medical technical experience
  • 2 years hardware/software/networking support

Work Rights

Not specified

Tailored Resume

Cover Letter