Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or customer success
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.
  • Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure alignment between operations, development, and product management.
  • Workday offers a culture rooted in integrity and empathy, providing employees with the trust to take risks and tools to grow in a flexible work environment.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 7+ years in product support or customer success
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Experience with HCM, Payroll, and Financials products

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Proactive risk avoidance and business judgment
  • Ability to navigate high-stress situations
  • Cross-functional collaboration and leadership
  • Passion for customer relations and innovation

Key Requirements

  • BS or MS in Computer Science or equivalent experience
  • 7+ years in B2B enterprise software support or consulting
  • 5+ years implementing or managing complex SaaS solutions
  • Fluency in French (Canadian preferred)

Work Rights

Not specified

Tailored Resume

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