Eps Technical Support Engineer Ii

Jack Henry

Allen, TX, US
**
Minimum 2 years technical support experience
Experience with banking or credit union systems
Ability to participate in on-call rotation
** Jack Henry is seeking an Eps Technical Support Engineer II to provide technical assistance and support to customers primarily in the financial services sector. The ideal candidate will have at least two years of technical support experience, preferably in banking or credit institutions, and will thrive in a collaborative, mission-driven environment. **

Job Summary

  • The role involves interacting directly with customers to resolve complex technical issues that first-level resources cannot handle.
  • Candidates must be willing to work within a 70-mile radius of specific office locations in Texas, Kansas, Missouri, or Alabama.
  • The position requires creating defect records and preparing test environments to simulate and document reported errors.

Matching Summary

Match Score: 75

** Jack Henry is seeking an Eps Technical Support Engineer II to provide technical assistance and support to customers primarily in the financial services sector. The ideal candidate will have at least two years of technical support experience, preferably in banking or credit institutions, and will thrive in a collaborative, mission-driven environment. **

Skills & Requirements

Must-have

  • Minimum 2 years technical support experience
  • Experience with banking or credit union systems
  • Ability to participate in on-call rotation

Nice-to-have

  • Knowledge of SQL and FTP protocols
  • Familiarity with operating systems and networking
  • Strong analytical and interpersonal communication skills

Key Requirements

  • 2+ years in technical support
  • Banking/credit union industry experience
  • On-call availability required

Work Rights

Not specified

Tailored Resume

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