Support Enablement Specialist

HARVEY

Remote, US
Base: $87,000 - $130,400 usd; bonus/equity: not sp...
Remote
2+ years support enablement experience
Technical saas product environment
Instructional design fundamentals
Harvey is seeking a Support Enablement Specialist to enhance their support team’s capabilities by developing and maintaining training content in a fast-paced, remote environment. The ideal candidate should have a background in support enablement within a technical SaaS product environment and possess strong content creation skills. This role offers opportunities for personal and professional growth within an innovative company transforming the legal and professional services sector

Job Summary

  • Harvey is transforming legal and professional services by combining frontier agentic AI with deep domain expertise.
  • The role focuses on building and maintaining enablement content across the full learning lifecycle from onboarding to ongoing training.
  • Candidates must thrive in a fast-moving environment where work is always evolving and ambiguity is common.

Matching Summary

Match Score: 85

Harvey is seeking a Support Enablement Specialist to enhance their support team’s capabilities by developing and maintaining training content in a fast-paced, remote environment. The ideal candidate should have a background in support enablement within a technical SaaS product environment and possess strong content creation skills. This role offers opportunities for personal and professional growth within an innovative company transforming the legal and professional services sector.

Salary

Base: $87,000 - $130,400 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2+ years support enablement experience
  • Technical SaaS product environment
  • Instructional design fundamentals
  • Content creation for complex products
  • Fast release cycle adaptation

Nice-to-have

  • LMS platform familiarity
  • Video creation tools experience
  • AI-assisted content development
  • Collaborative team nature
  • Proactive issue flagging

Key Requirements

  • 2+ years experience in support enablement or related role
  • Experience within technical SaaS product environment
  • Strong instructional design and content creation skills
  • Ability to manage content libraries and track multiple projects
  • Familiarity with support workflows and ticket trends

Work Rights

Must be located in specific US states or commutable to SF/NY offices

Tailored Resume

Cover Letter