Guest Service Organizer

Palladium Hotel Group

On-site
Guest satisfaction and feedback
Handle guest complaints and requests
Vip guest services
Ensure customer satisfaction during their stay and gather feedback on any dissatisfaction

Job Summary

  • Ensure customer satisfaction during their stay and gather feedback on any dissatisfaction.
  • Coordinate airport transfers, manage lost and found, and provide guided tours for guests and groups.
  • Attend to VIP guests, handle complaints, and promote additional services to enhance the guest experience.

Matching Summary

Ensure customer satisfaction during their stay and gather feedback on any dissatisfaction.

Skills & Requirements

Must-have

  • Guest satisfaction and feedback
  • Handle guest complaints and requests
  • VIP guest services
  • Airport transfer coordination
  • Lost and Found management
  • Promote additional hotel services

Nice-to-have

  • Alignment with corporate culture
  • Continuous learning and development
  • Leadership and people management
  • Commercial orientation
  • Initiative and problem-solving

Key Requirements

  • Degree in Hospitality
  • 2 years of experience
  • High-level English
  • Proficiency in Word, Excel, and hotel management software

Work Rights

Not specified

Tailored Resume

Cover Letter