Inbound Customer Service Agent-bodewell Remote

Advanced Services Inc. (ASI)

Memphis, TN, USA
Base: $15.00ph; bonus/equity: incentives based on ...
Fully remote
High-volume inbound calls
Customer service and sales
Product information support
Agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience

Job Summary

  • Agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience.
  • This is a 100% remote position. Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina.
  • We offer a base rate of $15.00/hour + incentives based on your quality scores - paid weekly.

Matching Summary

Agents handle high-volume inbound calls that combine customer service with inbound sales, including identifying opportunities to upsell products, services, warranties, and memberships while delivering a positive customer experience.

Salary

Base: $15.00/hour; Bonus/Equity: Incentives based on quality scores; Benefits: Medical, dental, vision, prescription, 401(k) with match, PTO

Skills & Requirements

Must-have

  • High-volume inbound calls
  • Customer service and sales
  • Product information support
  • Troubleshooting owner issues
  • Remote work environment
  • Ethernet connection required

Nice-to-have

  • Passion for helping customers
  • Take-charge self-starter
  • Excellent team player
  • Ability to adapt to change
  • Critical thinking skills

Key Requirements

  • One-year relevant working experience
  • Ability to research and analyze data
  • High degree of concentration
  • Familiarity with web-based systems
  • MS Office Suite proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter