Service Desk Staff

Acquire Intelligence

Troubleshoot equipment malfunctions
Manage complex proactive events
Provide it support via phone chat tickets
The role involves troubleshooting equipment malfunctions and resolving escalated tickets promptly

Job Summary

  • The role involves troubleshooting equipment malfunctions and resolving escalated tickets promptly.
  • Employees will provide comprehensive IT support services over phone, chat, and tickets while assisting with field work if necessary.
  • The position requires working variable shifts including evenings, weekends, and public holidays to support global clients.

Matching Summary

The role involves troubleshooting equipment malfunctions and resolving escalated tickets promptly.

Skills & Requirements

Must-have

  • Troubleshoot equipment malfunctions
  • Manage complex proactive events
  • Provide IT support via phone chat tickets
  • Diagnose software and hardware issues
  • Work variable shifts including weekends

Nice-to-have

  • Mentor new hires during nesting period
  • Simplify complex technical terms for users
  • Strong commitment to high-quality customer service
  • Self-motivated with ability to set priorities

Key Requirements

  • Superior analytical and problem-solving abilities
  • Ability to follow standard procedures
  • Excellent written and verbal communication skills
  • Willingness to work variable shifts

Work Rights

Not specified

Tailored Resume

Cover Letter