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Lumistry is seeking a Manager of Onboarding to oversee customer onboarding experiences for their pharmacy solutions. The ideal candidate will possess strong project management and communication skills, leading a team that ensures timely onboarding while maintaining high customer satisfaction.
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Job Summary
The role owns the entire customer onboarding experience from sales handoff to customer success activation, ensuring every account hits its value milestone.
This position leads a team of approximately seven project managers to drive Time to Value under 60 days while maintaining strict scope control.
Success is measured by high NPS scores, 100% handoff compliance, and the ability to translate technical work into clear customer language.
Matching Summary
Match Score: 75
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Lumistry is seeking a Manager of Onboarding to oversee customer onboarding experiences for their pharmacy solutions. The ideal candidate will possess strong project management and communication skills, leading a team that ensures timely onboarding while maintaining high customer satisfaction.
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Skills & Requirements
Must-have
5+ years B2B SaaS project management experience
2+ years managing team of PMs or specialists
Fluent in Salesforce and TaskRay or similar tools
Strong communication and scope management skills
Experience compressing implementation cycle times
Nice-to-have
Pharmacy or healthcare domain experience
Direct experience with TaskRay platform
PMP certification or formal training
EOS operating discipline exposure
Coaching mindset for team development
Key Requirements
5+ years project management in B2B SaaS
2+ years people management experience
Proficiency with Salesforce and project management tools