Complex Motor Claims Team Manager

AIG Europe Ltd

Croydon, United Kingdom
Complex motor claims handling
Team leadership and motivation
Operational controls and governance
This role will lead a team of UK Casualty Motor Claims Adjusters who predominantly handle Third Party Property Damage motor claims but may also encompass some credit hire and bodily injury claims

Job Summary

  • This role will lead a team of UK Casualty Motor Claims Adjusters who predominantly handle Third Party Property Damage motor claims but may also encompass some credit hire and bodily injury claims.
  • You will work closely with the UK Head of Motor Claims to ensure the delivery of operational, service and technical excellence whilst promoting AIG’s core values.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

This role will lead a team of UK Casualty Motor Claims Adjusters who predominantly handle Third Party Property Damage motor claims but may also encompass some credit hire and bodily injury claims.

Skills & Requirements

Must-have

  • Complex Motor Claims Handling
  • Team Leadership and Motivation
  • Operational Controls and Governance
  • Stakeholder Collaboration
  • Customer Service Excellence
  • Talent Development and Performance Feedback

Nice-to-have

  • Positive and Proactive Mindset
  • Thrive in Fast-Paced Environment
  • Continuous Improvement Culture
  • Reimagining Insurance Solutions

Key Requirements

  • Experience leading and motivating teams
  • Technical knowledge of Casualty Motor claims
  • Experience handling claims up to $500,000 USD
  • Excellent verbal and written communication skills
  • Knowledge of current motor market operations
  • Strategic mindset for claims spend control
  • Knowledge of Pre-Action Protocols for Motor Claims
  • Experience managing various stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter