Senior Service Operations Analyst

Experian

Heredia, Costa Rica
Not specified; annual performance bonus mentioned;...
Fully remote
3+ years it service operations experience
Working knowledge of itil practices
Experience with servicenow or jira tools
Experian is seeking a Senior Service Operations Analyst to support the continuous improvement of IT services, focusing on problem management, change management, and automation solutions. The role requires at least 3 years of experience in IT service operations and offers a fully remote work environment

Job Summary

  • The role supports the day-to-day health and continuous improvement of IT services by coordinating Problem Management activities.
  • Candidates will monitor corrective actions, schedule root cause analysis sessions, and create dashboards to share operational insights.
  • Experian offers a fully remote work environment with benefits including medical insurance, education reimbursement, and an annual performance bonus.

Matching Summary

Match Score: 85

Experian is seeking a Senior Service Operations Analyst to support the continuous improvement of IT services, focusing on problem management, change management, and automation solutions. The role requires at least 3 years of experience in IT service operations and offers a fully remote work environment.

Salary

Not specified; Annual Performance Bonus mentioned; Benefits include Medical, life and dental insurance

Skills & Requirements

Must-have

  • 3+ years IT service operations experience
  • Working knowledge of ITIL practices
  • Experience with ServiceNow or Jira tools

Nice-to-have

  • Experience with automation or AI tools
  • Strong analytical skills with reporting tools
  • Clear communication with diverse stakeholders

Key Requirements

  • 3+ years of experience in IT service operations
  • Proficiency in ITIL Incident, Problem, and Change Management
  • Experience with Excel, Power BI, or Tableau

Work Rights

Not specified

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