Senior Manager, Customer Success, Contact Center - The Coca-cola Company - Atlanta, Ga

The Coca-cola Company

Atlanta, Georgia, United States
Base: $114,000 - $139,000; bonus: 15% annual incen...
On-site
3-5 years contact center experience
Proven team leadership skills
Strong analytical problem-solving
The Coca-Cola Company is seeking a Senior Manager for Customer Success to lead their Customer Resolution Team in Atlanta, Georgia. This role focuses on enhancing customer satisfaction, improving operational efficiency, and developing training programs for associates

Job Summary

  • This role is vital in ensuring customer satisfaction by overseeing the resolution of customer issues and enhancing the overall customer experience.
  • The Sr Manager will be responsible for upskilling current associates, partnering with Customer Operations Managers for customer value enhancement, and ensuring operational efficiency.
  • The position offers a challenging and fulfilling role at the heart of global supply chain operations with opportunities for professional development and a competitive remuneration package.

Matching Summary

Match Score: 85

The Coca-Cola Company is seeking a Senior Manager for Customer Success to lead their Customer Resolution Team in Atlanta, Georgia. This role focuses on enhancing customer satisfaction, improving operational efficiency, and developing training programs for associates.

Salary

Base: $114,000 - $139,000; Bonus: 15% Annual Incentive reference value; Benefits: Full range of medical, financial, and other benefits offered

Skills & Requirements

Must-have

  • 3-5 years contact center experience
  • Proven team leadership skills
  • Strong analytical problem-solving
  • Process improvement expertise
  • Technology-driven solution management

Nice-to-have

  • Familiarity with contracts and SLAs
  • Contact center software proficiency
  • Growth mindset culture fit
  • Collaborative work environment
  • Inclusive leadership approach

Key Requirements

  • Minimum 3-5 years contact center operations experience
  • Proven experience leading and managing teams
  • Experience implementing technology-driven solutions

Work Rights

Not specified

Tailored Resume

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