The Customer Success Manager will co-create and execute tailored Customer Success Plans with assigned AECO customers to ensure they derive measurable business value from their partnership with Autodesk
Job Summary
The Customer Success Manager will co-create and execute tailored Customer Success Plans with assigned AECO customers to ensure they derive measurable business value from their partnership with Autodesk.
This role involves collaborating with Autodesk Sales, Customer Success, Renewals, Marketing, and Channel Partner teams to ensure the success of assigned regional customers in Malaysia.
Autodesk offers a flexible working environment, with this role based in Malaysia, and provides a competitive compensation package that may include annual cash bonuses, stock grants, and comprehensive benefits.
Matching Summary
The Customer Success Manager will co-create and execute tailored Customer Success Plans with assigned AECO customers to ensure they derive measurable business value from their partnership with Autodesk.
Skills & Requirements
Must-have
Customer Success Plan execution
Customer onboarding and adoption
Business value realization
Proactive risk management
Cross-functional collaboration
Nice-to-have
Data-driven insights
Executive communication skills
Customer empathy
Fast-paced environment adaptability
Key Requirements
5-10 years experience in Sales, Customer Success, or Consulting
AECO industry experience or familiarity
Experience with SaaS solutions for BIM
Ability to understand customer business challenges