162a - Customer Service Specialist Ii (annual)

992

Not specified
Two years customer service experience
Microsoft office and erp systems proficiency
Bilingual french/english communication skills
Merit Medical is seeking a Customer Service Specialist II to handle customer inquiries, order processing, and issue resolution for their innovative medical devices. The ideal candidate should have at least two years of customer service experience, strong communication skills, and proficiency in Microsoft Office and ERP systems, with bilingual capabilities in French and English being a preferred asset

Job Summary

  • The company's mission is to create innovative medical devices that improve lives through hard work and team effort.
  • Essential duties include answering incoming calls to place orders, resolving product concerns, and tracking shipments.
  • Employees must be bilingual in French and English with exceptional verbal and written communication skills.

Matching Summary

Match Score: 75

Merit Medical is seeking a Customer Service Specialist II to handle customer inquiries, order processing, and issue resolution for their innovative medical devices. The ideal candidate should have at least two years of customer service experience, strong communication skills, and proficiency in Microsoft Office and ERP systems, with bilingual capabilities in French and English being a preferred asset.

Skills & Requirements

Must-have

  • Two years customer service experience
  • Microsoft Office and ERP systems proficiency
  • Bilingual French/English communication skills
  • 35 words per minute typing speed
  • Ability to manage time effectively

Nice-to-have

  • Post-high school education preferred
  • Experience with Oracle ERP systems
  • Strong interpersonal team collaboration skills
  • Quick decision-making under stress

Key Requirements

  • High school diploma with post-secondary education preferred
  • Minimum two years of customer service experience
  • Bilingual proficiency in French and English required
  • Typing speed minimum of 35 wpm
  • Proficiency in Microsoft Office and CRM software

Work Rights

Not specified

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