Manulife is seeking a proactive Officer for Customer Relations in Hong Kong for a 12-month contract. The role involves managing inquiries related to MPF schemes and enhancing customer satisfaction through effective communication and problem-solving
Job Summary
Manage employer and member enquiries, provide clear and accurate information on MPF scheme, and ensure timely follow-up on all cases.
Work closely with internal stakeholders to resolve issues, enhance customer satisfaction, and contribute to continuous service improvement initiatives.
We’ll empower you to learn and grow the career you want.
Matching Summary
Match Score: 85
Manulife is seeking a proactive Officer for Customer Relations in Hong Kong for a 12-month contract. The role involves managing inquiries related to MPF schemes and enhancing customer satisfaction through effective communication and problem-solving.
Skills & Requirements
Must-have
Manage employer and member enquiries
Provide MPF scheme information
Timely follow-up on cases
Resolve customer issues
Maintain accurate records
Nice-to-have
Passionate about delivering exceptional service
Contribute to continuous service improvement
Build a career in pension/financial services
Key Requirements
Diploma or bachelor’s degree
3-4 years of experience in customer service
Strong communication skills in English and Chinese (Cantonese)