Customer Service Representative

BMO

Courtenay, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Deliver exceptional customer service
Identify customer needs
Handle banking transactions and inquiries
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital banking to ensure a seamless experience.
  • Contributes to meeting branch business results and enhancing the customer experience through collaborative teamwork and operational support.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Deliver exceptional customer service
  • Identify customer needs
  • Handle banking transactions and inquiries
  • Offer digital and self-serve options
  • Manage cash transactions
  • Follow risk and compliance processes

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Proactive customer engagement
  • Continuous improvement mindset

Key Requirements

  • No prior experience necessary
  • Post-secondary degree or certification desirable
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter