Customer Service Assistant (bradford)

Arriva

Bradford, , GB
Base: £21,840 - £26,071; bonus/equity: not specifi...
Strong customer service skills
Ability to work safely under pressure
Ability to work a variety of shifts
Grand Central is an open-access train operator linking the North East and West Yorkshire with London, focusing on customer loyalty and community involvement

Job Summary

  • Grand Central is an open-access train operator linking the North East and West Yorkshire with London, focusing on customer loyalty and community involvement.
  • The role involves delivering excellent customer experience on-train, managing on-board catering retail, and ensuring safety at all times.
  • Benefits include a contributory pension scheme, unlimited free travel for employees and immediate family, employee assistance program, and wellness packages.

Matching Summary

Grand Central is an open-access train operator linking the North East and West Yorkshire with London, focusing on customer loyalty and community involvement.

Salary

Base: £21,840 - £26,071; Bonus/Equity: Not specified; Benefits: Pension scheme, free travel, medical insurance, wellness package

Skills & Requirements

Must-have

  • Strong customer service skills
  • Ability to work safely under pressure
  • Ability to work a variety of shifts
  • Great communication skills
  • Teamwork and decision making

Nice-to-have

  • Passion for customer service
  • Ability to use initiative
  • Flexibility across seven day shifts
  • Enjoy interacting with diverse people

Key Requirements

  • Pass rail safety medical including drug and alcohol testing
  • Basic food hygiene certification (desirable)
  • Ability to pass telephone medical and meet industry medical requirements

Work Rights

Pass rail safety medical including drug and alcohol testing

Tailored Resume

Cover Letter