Service Advisor

Inokom Corporation

Bintulu, Sarawak, Malaysia
Lead and supervise field mechanics
Plan and schedule manpower
Primary customer contact
Lead, supervise, and coach field mechanics to deliver timely, high-quality service

Job Summary

  • Lead, supervise, and coach field mechanics to deliver timely, high-quality service.
  • Serve as the primary customer contact, confirming service details and managing requests.
  • Track and analyze service performance metrics and implement improvement actions.

Matching Summary

Lead, supervise, and coach field mechanics to deliver timely, high-quality service.

Skills & Requirements

Must-have

  • Lead and supervise field mechanics
  • Plan and schedule manpower
  • Primary customer contact
  • Monitor job progress
  • Track service performance metrics
  • Manage warranty claims

Nice-to-have

  • Excellent communication skills
  • Customer service excellence
  • Knowledge of safety protocols
  • Contamination control knowledge

Key Requirements

  • Diploma with minimum 4 years experience
  • SPM with minimum 8 years experience
  • Experience handling warranty claims
  • Ability to analyze data

Work Rights

Not specified

Tailored Resume

Cover Letter