Customer Success Manager

Workday

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management
Workday adaptive planning expertise
Saas solution support
The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee development.
  • This role involves managing 50-60 enterprise accounts, partnering closely with Sales, Services, and Product teams, and executing renewals and upsell opportunities to maintain and grow revenue.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers derive maximum value from Workday Adaptive Planning by driving adoption, retention, and strategic growth.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer Success Management
  • Workday Adaptive Planning expertise
  • SaaS solution support
  • CRM tools like Salesforce
  • Customer success platforms like Gainsight
  • Enterprise account management
  • Contract negotiation and renewals

Nice-to-have

  • Change management practices
  • Executive level relationship building
  • Strategic planning and pricing strategy
  • Strong communication and executive presence
  • Collaboration across corporate functions
  • Managing ambiguity in complex environments
  • Flexible work environment

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool usage
  • 3+ years proven executive-level collaboration
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter