Global Service Desk Associate-8

Owens & Minor

Fully remote
First contact support via telephone and chat
Troubleshoot active directory and o365 applications
Experience with servicenow itsm tool
The role involves providing first-contact support for a global service desk within a Fortune 500 healthcare company

Job Summary

  • The role involves providing first-contact support for a global service desk within a Fortune 500 healthcare company.
  • Candidates must be willing to work various shifts in a 24x7 support organization to ensure timely resolution of end-user issues.
  • The position requires documenting all incident-solving processes in ServiceNow and escalating complex issues with accurate documentation.

Matching Summary

The role involves providing first-contact support for a global service desk within a Fortune 500 healthcare company.

Skills & Requirements

Must-have

  • First contact support via telephone and chat
  • Troubleshoot Active Directory and O365 applications
  • Experience with ServiceNow ITSM tool
  • Willingness to work 24x7 shifts
  • Remote troubleshooting using diagnostic utilities

Nice-to-have

  • Exceptional customer service orientation
  • Ability to present ideas in user-friendly language
  • Contribute to technician knowledgebase development
  • Develop help sheets and FAQ lists for users
  • Collaborative team-oriented environment experience

Key Requirements

  • Minimum 1 year relevant work experience or specialized training
  • High school diploma required; Bachelor's degree in technology preferred
  • Excellent English communication skills
  • Comptia A+, Network+, or ITIL certifications are a plus
  • Freshers or master's students with basic skills considered

Work Rights

Not specified

Tailored Resume

Cover Letter