Strategic Operations Business Services Sr. Manager
AIG
Primarily in-office
10+ years strategic operations experience
Records and information management governance
Process optimization and change management
AIG is seeking a Strategic Operations Business Services Sr. Manager to lead operational excellence across its North American offices. The ideal candidate will have over ten years of experience in strategic operations or business services, with a focus on process optimization and change management
Job Summary
This role drives operational excellence and strategic alignment for AIG's North American Business Services program while serving as the global head of Records and Information Management strategy.
The incumbent will partner with Finance, Audit/Risk, and IT to develop optimized processes, manage third-party strategies, and mitigate risks across a vast corporate real estate portfolio.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development within a culture that celebrates inclusion and belonging.
Matching Summary
Match Score: 85
AIG is seeking a Strategic Operations Business Services Sr. Manager to lead operational excellence across its North American offices. The ideal candidate will have over ten years of experience in strategic operations or business services, with a focus on process optimization and change management.
Skills & Requirements
Must-have
10+ years strategic operations experience
Records and Information Management governance
Process optimization and change management
Financial services industry background
Executive stakeholder relationship building
Nice-to-have
MBA or advanced degree preferred
Lean Six Sigma continuous improvement
Cross-cultural global team leadership
Innovation and client focus culture
Market research and benchmarking skills
Key Requirements
Bachelor's degree required; MBA strongly preferred
10+ years progressive experience in strategic operations
Proven success in large-scale change management initiatives
Understanding of RIM principles and information governance
Experience leading global teams in complex environments