Customer Service Specialist Iii

Solenis

Fort Mill, United States
Base: $52,760.00 - $77,374.00; bonus/equity: discr...
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Bilingual french/english
Technical support
Troubleshooting product and equipment
** Solenis is seeking a Bilingual French/English Technical Customer Service Representative to provide exceptional technical support to customers and internal teams. This role requires strong communication skills and a customer-focused mindset, along with a willingness to learn and adapt in a fast-paced environment. **

Job Summary

  • The Bilingual French/English Technical Customer Service Representative is the first point and primary contact for technical support within Diversey and serves as the main point of contact for Customers, End Users, and Internal Sales Representatives.
  • The goal in this role is to provide exceptional technical support surrounding our products and equipment lines, balancing customer needs with company policy.
  • This role works with various stakeholders including Sales, Service, R&D and Marketing to create an overarching approach to best-in-class customer service.

Matching Summary

Match Score: 75

** Solenis is seeking a Bilingual French/English Technical Customer Service Representative to provide exceptional technical support to customers and internal teams. This role requires strong communication skills and a customer-focused mindset, along with a willingness to learn and adapt in a fast-paced environment. **

Salary

Base: $52,760.00 - $77,374.00; Bonus/Equity: discretionary bonuses; Benefits: medical, dental, vision & 401K

Skills & Requirements

Must-have

  • Bilingual French/English
  • Technical support
  • Troubleshooting product and equipment

Nice-to-have

  • Augmented reality technology utilization
  • Concierge of resources
  • Cross-functional collaboration

Key Requirements

  • Fluent in French and English
  • 0-2 years of experience in customer-facing role
  • Associate degree or relevant coursework preferred

Work Rights

Not specified

Tailored Resume

Cover Letter