Service Design Manager

CommSec

Sydney, NSW, Australia
Hybrid
End-to-end service design process
Define service blueprints
Shape target-state journeys
You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform

Job Summary

  • You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform.
  • As a Service Design Manager, you will define what great looks like for our people and customers in a new hybrid-agentic model.
  • This is an opportunity to influence not just individual experiences, but the broader model for how customer relationship management is delivered in the future.

Matching Summary

You will join Customer Channels and Data within Business Bank, working in the Customer Relationship Management Crew to develop an AI-powered platform.

Skills & Requirements

Must-have

  • end-to-end service design process
  • define service blueprints
  • shape target-state journeys
  • collaborate with cross-functional teams
  • facilitate co-creation sessions
  • AI application in practice

Nice-to-have

  • naturally curious and energized
  • thrive in ambiguity
  • stay current with emerging technologies
  • customer-centric culture champion
  • agile mindset

Key Requirements

  • Strong experience in service design
  • Experience shaping solutions across CRM platforms
  • Experience in financial services
  • Experience navigating large, complex organizations

Work Rights

Not specified

Tailored Resume

Cover Letter