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Remote is seeking a Payroll Client Services Specialist Lead for the DACH region to manage payroll inquiries, ensure compliance, and provide exceptional customer service. The role requires extensive payroll experience in Germany and/or Switzerland, along with fluency in German and English, and is fully remote.
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Job Summary
The role serves as a specialist level support for all inquiries related to German and Swiss payroll runs, ensuring strict adherence to local compliance and tax regulations.
Candidates will work autonomously on customer escalations and collaborate seamlessly with Customer Experience and Payroll Operations teams to deliver exceptional support.
This is a full-time position with a fixed weekly schedule from Saturday through Wednesday, prioritizing applications from the DACH region.
Matching Summary
Match Score: 75
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Remote is seeking a Payroll Client Services Specialist Lead for the DACH region to manage payroll inquiries, ensure compliance, and provide exceptional customer service. The role requires extensive payroll experience in Germany and/or Switzerland, along with fluency in German and English, and is fully remote.
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Salary
Base: $30,700 - $69,050 USD annually; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits package
Skills & Requirements
Must-have
End-to-end payroll processing experience
German and Swiss payroll expertise
Professional fluency in German language
Deep understanding of DACH tax regulations
Client-facing customer service skills
Nice-to-have
Experience working in remote environments
Analytical problem-solving abilities
Asynchronous communication proficiency
Mentoring and team collaboration skills
Adaptability to fast-paced international culture
Key Requirements
Hands-on experience processing end-to-end payroll specifically for Germany and/or Switzerland
Professional fluency in German
Experience in client-facing roles
Availability to work weekends (Saturday through Wednesday)