Customer Service Operations Specialist (contract) - Maribank

MARIBANK SINGAPORE PRIVATE LIMITED

Pasir Panjang, Singapore
Sgd 2,800 - 4,000 / monthly pm
On-site
Customer service in call centre environment
Manage escalated customer cases
Effective communication skills
Maribank Singapore is seeking a Customer Service Operations Specialist for a contract position located in Pasir Panjang. The role involves resolving customer inquiries through various communication channels and managing complex cases while ensuring compliance with bank policies

Job Summary

  • Conduct follow up over different channels including but not limited to call/email/chat to resolve customers' enquiries and requests in an effective and efficient manner.
  • Work closely with internal teams on escalated cases to ensure timely and quality resolution.
  • Achieve personal and team Key Performance Indicators while ensuring confidentiality of the Bank’s customers and data.

Matching Summary

Match Score: 75

Maribank Singapore is seeking a Customer Service Operations Specialist for a contract position located in Pasir Panjang. The role involves resolving customer inquiries through various communication channels and managing complex cases while ensuring compliance with bank policies.

Salary

SGD 2,800 - 4,000 / Monthly

Skills & Requirements

Must-have

  • customer service in call centre environment
  • manage escalated customer cases
  • effective communication skills
  • multitasking and time management
  • work rotating shifts including weekends

Nice-to-have

  • experience in banking or insurance
  • interpersonal skills
  • follow communication policies

Key Requirements

  • Diploma or Bachelor’s Degree in any field
  • at least 1 year customer service experience
  • experience in financial services industry preferred

Work Rights

Not specified

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