Customer Success Manager

GLOBAL PAYMENT HOLDING COMPANY

Lindon, United States
Bonus: eligible for a quarterly bonus of up to $2,...
Relationship management support
Proactive customer engagement
Root cause analysis
The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision

Job Summary

  • The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision.
  • Essential Duties include proactively reaching out to and retaining at-risk customers, using CRMs and internal tools, conducting investigations, and reporting on customer interactions.
  • Global Payments offers a comprehensive benefits package including medical, dental, and vision care, EAP programs, paid time off, and retirement options.

Matching Summary

The Customer Success Manager's mission is to deliver differentiated experiences that make our customers more successful in achieving their vision.

Salary

Bonus: Eligible for a Quarterly Bonus of up to $2,000; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Relationship management support
  • Proactive customer engagement
  • Root cause analysis
  • Customer insights sharing
  • High-volume pricing reviews
  • Negotiate contract extensions

Nice-to-have

  • Empathy and interpersonal skills
  • Consulting and advocacy
  • Dynamic team environment
  • Passion for success

Key Requirements

  • 1+ years of Customer Service experience
  • 1+ year in the Credit Card Industry
  • 1+ years of account management or sales
  • Bachelor’s Degree

Work Rights

Not specified

Tailored Resume

Cover Letter