Customer Support Specialist

Skedda Pty Ltd

Central US
Competitive salary; not specified; pyid time off i...
Fully remote
Strong verbal and written communication skills
Experience in customer or client interaction
Systems thinking to clarify complex ideas
Skedda Pty Ltd is seeking a Customer Support Specialist to join their growing team, focusing on providing exceptional support to customers using their workplace management platform. The ideal candidate should have strong communication skills and a keen interest in technology, with opportunities for growth in a collaborative environment

Job Summary

  • The role centers on developing a PhD-level understanding of the product to help customers find solutions to their unique scheduling scenarios.
  • Employees will answer questions via email, chat, video, and phone while providing product demos and updating internal knowledge base collateral.
  • The company offers a competitive salary, flexible schedule, and direct exposure to leadership teams across departments.

Matching Summary

Match Score: 85

Skedda Pty Ltd is seeking a Customer Support Specialist to join their growing team, focusing on providing exceptional support to customers using their workplace management platform. The ideal candidate should have strong communication skills and a keen interest in technology, with opportunities for growth in a collaborative environment.

Salary

Competitive salary; Not specified; Paid time off included

Skills & Requirements

Must-have

  • Strong verbal and written communication skills
  • Experience in customer or client interaction
  • Systems thinking to clarify complex ideas
  • Highly organized with attention to detail
  • Ability to work 11-7 CT or 12-8 ET schedule

Nice-to-have

  • Spanish language skills
  • Interest in technology and SaaS products
  • Friendly, engaging, and professional manner
  • Willingness to provide feedback for improvement
  • Curiosity about unique space scheduling scenarios

Key Requirements

  • Early-career opportunity level
  • Outstanding English communication proficiency
  • US location eligibility (TX, NC, NH, MA, MN, NY, RI, MI, FL, OH, TN)

Work Rights

Not specified

Tailored Resume

Cover Letter