Patient Engagement Partner - Star Community Health Access Center

St. Luke's University Health Network

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Answering patient calls
Scheduling appointments
Managing referral work queues
** St. Luke's University Health Network is seeking a Patient Engagement Partner for its Access Center, focused on enhancing patient experiences through effective communication and scheduling. The ideal candidate will have customer service experience, preferably in a healthcare setting, and will be responsible for managing patient calls, appointments, and maintaining relationships with clinical partners. **

Job Summary

  • This role provides a positive patient experience during all encounters and is responsible for answering patient calls, scheduling appointments, working referral work queues, and assisting the patient with their current needs.
  • Answers incoming calls and performs a variety of actions including scheduling, rescheduling, or canceling appointments within established time frames and protocols in a fast paced, high volume Access Center environment.
  • Establishes and maintains ongoing partnerships with designated practice and clinical partners to ensure achievement of aligned goals.

Matching Summary

Match Score: 75

** St. Luke's University Health Network is seeking a Patient Engagement Partner for its Access Center, focused on enhancing patient experiences through effective communication and scheduling. The ideal candidate will have customer service experience, preferably in a healthcare setting, and will be responsible for managing patient calls, appointments, and maintaining relationships with clinical partners. **

Skills & Requirements

Must-have

  • Answering patient calls
  • Scheduling appointments
  • Managing referral work queues
  • Verifying patient information
  • Fast-paced, high-volume environment

Nice-to-have

  • Exceptional patient experience
  • Building positive relationships
  • Team member participation

Key Requirements

  • High School diploma or equivalent
  • Previous general computer experience with data entry
  • 1-2 years customer service in contact center preferred
  • Previous healthcare experience with medical terminology preferred
  • Previous EMR experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter