Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure
Job Summary
Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure.
This role involves troubleshooting potential issues, anticipating guest needs, and working closely with on-ground teams to ensure all guest requirements are met.
As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships.
Matching Summary
Guest Services Agent is a highly focused, energetic, and proactive professional dedicated to ensuring exceptional guest experiences from answering customer inquiries, confirmation of reservations through to post-departure.
Skills & Requirements
Must-have
Exceptional guest experiences
Answering customer inquiries
Troubleshooting potential issues
Handling inquiries from various channels
Maintaining accurate records
Resolving guest issues and complaints
Nice-to-have
Values-led organization
Ambitious, growth mindset
Collaborative approach
Teamwork, mutual respect, integrity, empowerment
Key Requirements
Demonstrated experience in high-volume customer service
Competency across required software programs
Understanding rate strategies and OTA distribution