The Workplace Ambassador will be part of the Workplace Experience team, to drive and increase customer satisfaction
Job Summary
The Workplace Ambassador will be part of the Workplace Experience team, to drive and increase customer satisfaction.
Responsible for preparation of critical spares list for all installations as per manufacturer’s recommendations and plan for the inventory where the maintenance is carried out with in-house teams.
Demonstrate and ensure to instil a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Safety, Expert, Proactive, Innovative, Team Player and valuing the Customer At Your Service.
Matching Summary
The Workplace Ambassador will be part of the Workplace Experience team, to drive and increase customer satisfaction.
Skills & Requirements
Must-have
Mechanical, Electrical, Plumbing installations
Pre-emptive maintenance programme
Logbooks, checklists, and PPM schedules
Downtime/ Breakdowns/work permit
Daily site walk with checklist
Office equipment maintenance
Vendor management for office functionality
Safety procedures compliance
Customer relationship building
Microsoft Office proficiency
Nice-to-have
Continuous improvement initiatives
Client reporting and preparation
Problem-solving skills
Dealing with stressful situations
Self-motivated and energetic
Goal-oriented
Honesty and trustworthiness
High level of communication and interpersonal skills
Key Requirements
3 – 5 years’ experience in facilities management
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives
Proven experience in a customer service environment